Terms and Conditions of the Online Store - www.nature.pro
I. General Provisions
These Terms and Conditions define the general terms, the manner of providing services electronically, and the sales conducted through the Online Store www.nature.pro. The store is operated by Natsella sp. z o.o, located at Towarowa 20B, 10-417 Olsztyn, Poland, with the following details:
- Tax Identification Number (NIP): 7393970910
- National Court Register (KRS): 0000984456
- Share Capital: 5,000.00 PLN
(hereinafter referred to as the Seller).
You can contact the Seller via:
- Email: biuro@nature.pro
- Phone: +48 530331311
- Contact form available on the Online Store’s website
- Live chat available on the Online Store’s website
These Terms and Conditions are continuously available on the website www.nature.pro, allowing users to obtain, reproduce, and store their content by printing or saving them on a storage medium at any time.
The Seller informs that the use of electronic services may involve risks for every Internet user, such as the possibility of malware entering the Client’s telecommunication system or unauthorized persons gaining access to or modifying their data. To avoid such risks, Clients should use appropriate technical measures that minimize their occurrence, particularly antivirus software and a firewall.
The Seller has designated a single point of contact for communication with Clients, authorities of the European Union Member States, the European Commission, and the Digital Services Board, as mentioned in the DSA Regulation. Communication at this contact point is conducted via the email address specified in section 2 above, in Polish and English.
II. Definitions
The terms used in these Terms and Conditions mean:
- Business Days – Monday to Friday, excluding public holidays.
- Client – A natural person with full legal capacity, a natural person conducting business activity, a legal person, or an organizational unit that is not a legal person but has legal capacity granted by special regulations, who places an Order within the Online Store or uses other Services available in the Online Store.
- Civil Code – The Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
- Content – Publicly available materials provided by the Seller, as well as content added by Clients through the Online Store's functionalities.
- Account – A section of the Online Store assigned to a specific Client, through which the Client can perform certain activities within the Online Store.
- Consumer – A Client who is a consumer as defined in Article 22[1] of the Civil Code.
- Entrepreneur – A Client who is an entrepreneur as defined in Article 43[1] of the Civil Code.
- Terms and Conditions – This document.
- Product – A product available in the Online Store, described in detail on its respective product page.
- DSA Regulation – Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022, on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act).
- Sales Agreement – A sales contract for Products within the meaning of the Civil Code, concluded between the Seller and the Client.
- Services – Services provided electronically by the Seller to Clients under the provisions of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
- Consumer Rights Act – The Act of May 30, 2014, on consumer rights (Journal of Laws 2014, No. 827).
- Electronic Services Act – The Act of July 18, 2002, on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
- Order – A Client's declaration of intent leading directly to the conclusion of a Sales Agreement, specifying in particular the type and quantity of the Product.
III. Rules for Using the Online Store
Using the Online Store is possible provided that the Client’s IT system meets the following minimum technical requirements:
- A computer or mobile device with Internet access.
- Access to email.
- An Internet browser: Microsoft Edge version 42.x or later, Firefox version 48.0 or later, Chrome version 50 or later, Opera version 50 or later, Safari version 10.x or later.
- Cookies and JavaScript enabled in the web browser.
Using the Online Store includes any activity by the Client that leads to reviewing the content available in the Store.
The Client is particularly obliged to:
- Not provide or distribute content prohibited by law, such as content promoting violence, defamatory material, or content violating personal rights and other rights of third parties.
- Use the Online Store in a manner that does not disrupt its functioning, particularly through the use of specific software or devices.
- Refrain from activities such as sending or posting unsolicited commercial information (spam) within the Online Store.
- Use the Online Store in a manner that is not disruptive to other Clients or the Seller.
- Use all content available within the Online Store only for personal use.
- Use the Online Store in compliance with the applicable laws of the Republic of Poland, these Terms and Conditions, and general principles of Internet use.
The Seller may voluntarily verify the Content added by Clients, particularly to ensure compliance with point 3 above.
When conducting verification activities, the Seller does not use algorithmic decision-making. All decisions regarding Content are made based on human review.
The Seller allows Clients to report Content (hereinafter: “Report”) that violates point 3 above, including content that violates Polish and EU law.
A Client can submit a Report via the dedicated contact form available at https://nature.pro/pl/ or via email at biuro@nature.pro.
If the Report includes the Client’s electronic contact details, the Seller will, without undue delay, send a confirmation of receipt of the Report.
The Seller, after conducting the verification activities mentioned in point 4 above or upon receiving a Report from a Client, will make a decision regarding the reported Content within 14 days from the date of receiving the Report.
The decision (hereinafter: “Decision”) may include:
- Restricting the visibility or removing the Content related to the Report.
- Suspending or closing the Account of the Client who added the reported Content.
The Seller will make the Decision in a timely, non-arbitrary, and objective manner, exercising due diligence.
The Seller will notify the Client who submitted the Report about the Decision without undue delay.
If the Seller has the electronic contact details of the Client who posted the reported Content, they will be informed of the Decision and provided with a justification.
The Client who posted the reported Content may appeal the Decision within 14 days from the date of receiving the notification.
The appeal can be submitted via email to biuro@nature.pro and should include the Client’s name, surname, email address, and a detailed justification.
The Seller will review the appeal within 14 days from the date of receipt.
IV. Services
The Seller provides Clients with free services via the Online Store, available 24/7.
The Account Service in the Online Store is available after registration. Registration is completed by filling out and accepting the registration form available on one of the Online Store’s pages. The agreement for the Account Service is concluded for an indefinite period and is terminated upon the Client’s request for account deletion or by using the "Delete Account" button.
Clients can receive commercial information from the Seller via email (Newsletter Service). To subscribe, the Client must provide a valid email address or activate the corresponding field in the registration form or Order form. The agreement for the Newsletter Service is concluded for an indefinite period and is terminated upon the Client’s request to remove their email from the subscription list or by unsubscribing using the link provided in the Newsletter email.
Clients can send messages to the Seller via the contact form. The agreement for providing an interactive form for contacting the Seller is concluded for a specified period and terminates upon the Client sending the message.
Clients can post individual and subjective reviews in the Online Store regarding Products or transactions. By adding reviews, the Client declares that they hold all rights to the content, including copyright, related rights, and industrial property rights. The agreement for the review service is concluded for a specified period and terminates upon the Client posting the review.
Reviews should be clear and understandable and must not violate applicable laws or third-party rights. They must not be defamatory, infringe personal rights, or constitute unfair competition. The posted reviews are publicly available on the Online Store’s website.
By posting a review, the Client grants the Seller a free, non-exclusive right to use and publish the review, as well as to modify and adapt it in accordance with the Copyright and Related Rights Act (Journal of Laws 1994 No. 24, item 83).
Clients can contact the Seller via the chat function on the Online Store’s website. The agreement for the chat service is concluded for a specified period and terminates when the Client closes the chat window or leaves the Online Store’s website.
Clients can add Products to their favorites list. The agreement for this service is concluded for a specified period and terminates when the Client removes the Products from the list or ends the browser session.
The Seller may organize occasional contests and promotions, with their terms specified on the Online Store’s website. Promotions cannot be combined unless stated otherwise in the specific promotion’s terms.
If a Client violates the provisions of these Terms and Conditions, the Seller may terminate the service agreement after a prior ineffective request to cease or remove the violation within a specified period. The agreement may be terminated with 14 days’ notice.
V. Procedure for Concluding a Sales Agreement
The Product descriptions, technical specifications, and prices provided on the Online Store’s website are an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
All Products available in the Online Store are brand new, compliant with the Agreement, and legally introduced to the Polish market.
If the Seller applies automated decision-making mechanisms to customize prices, the Consumer will be informed during the ordering process, in accordance with data protection regulations.
A valid email account is required to place an Order.
When placing an Order through the Online Store's Order Form, the Client submits an electronic offer to the Seller to conclude a Sales Agreement for the selected Products. The offer is binding for the Client once the Seller sends an order confirmation to the email address provided by the Client. At that moment, the Sales Agreement is concluded.
Clients may also place Orders via:
- Phone, email, or contact form (during business days and hours specified on the Online Store's website).
For this, the Client should:
- Specify the Product name and quantity based on those available in the Online Store.
- Select the delivery method and payment method from the options listed on the Online Store’s website.
- Provide the necessary details for the Order, including name, address, and email address.
The Seller will inform the Client about the total Order value before the agreement is concluded. If the Client accepts the terms and confirms the purchase, the Sales Agreement is concluded.
For Consumers, after an Order is placed via phone, email, or contact form, the Seller will send a confirmation of the Order details.
The Sales Agreement is concluded once the Consumer sends an email confirming the Order terms and acceptance of the Terms and Conditions.
After concluding the Sales Agreement, the Seller confirms the Order by sending the details via email or in writing to the Client's provided address.
The Sales Agreement is concluded in Polish, English, or German, in compliance with these Terms and Conditions.
Here is the English translation of the document:
VI. Delivery
The delivery of Products is made to the address provided by the Client during the Order placement.
The Client may choose the following delivery methods for the ordered Products:
- By courier company
- By postal operator
- Delivered to a Parcel Locker
The Seller informs the Client on the Online Store’s website, in the Product description, about the number of Business Days required for Order processing and delivery, as well as the delivery costs.
The delivery and Order processing time is counted in Business Days according to Section VII, point 2.
The Seller provides the Client with a proof of purchase.
If the Products covered by the Order have different processing times, the longest period among them applies to the entire Order.
VII. Prices and Payment Methods
The prices of Products are displayed in Polish Zloty (PLN) or Euro (EUR), as chosen by the Client, and include all components, including VAT, duties, and other charges.
The Client can choose from the following payment methods:
- Bank transfer to the Seller’s bank account. (In this case, the Order will be processed after the Seller sends an Order confirmation to the Client and after receiving the payment into the Seller’s bank account. The Order will be shipped once payment is received and the Order is completed.)
- Cash on delivery – payment to the courier upon delivery. (In this case, the Order will be processed and shipped after the Seller sends the Order confirmation to the Client and completes the Order.)
- Electronic payment – via an external payment system. (In this case, the Order will be processed after the Seller sends the Order confirmation and receives payment confirmation from the payment system. The Order will be shipped once the Order is completed.)
Among the payment methods mentioned above, the Client may choose options such as:
- BLIK payments
- Credit/debit card
- Electronic bank transfer via the imoje payment system, operated by ING Bank Śląski S.A., based in Katowice.
The Seller provides the Client with information on the payment deadline for the Order on the Online Store’s website.
If the Client fails to make payment within the specified period, the Seller, after an unsuccessful request for payment with an additional deadline, may withdraw from the Agreement under Article 491 of the Civil Code.
VIII. Right to Withdraw from the Agreement
A Client who is a Consumer has the right to withdraw from the Agreement without providing any reason by submitting a withdrawal statement within 14 days. Sending the statement before the deadline is sufficient to meet this requirement.
The Client may submit the statement independently or use the withdrawal form template provided by the Seller on the Store’s website.
The 14-day period is counted:
- From the date the Product is delivered (for Sales Agreements).
- From the date of Agreement conclusion (for Service Agreements).
Upon receiving the withdrawal statement, the Seller will immediately confirm receipt via email.
The right of withdrawal does not apply in the following cases:
- Service Agreements where the Consumer expressly requested the performance of services before the withdrawal period expired and acknowledged that they would lose the right to withdraw once the service is fully performed.
- Agreements where the price depends on fluctuations in the financial market beyond the Seller’s control.
- Agreements for custom-made or personalized Products.
- Agreements for perishable goods or items with a short shelf life.
- Agreements for sealed goods that, once opened, cannot be returned due to health or hygiene reasons.
- Agreements for goods that, after delivery, become inseparably mixed with other items.
- Agreements for alcoholic beverages where the price was agreed upon at the time of purchase, but delivery occurs after 30 days, with the price subject to market fluctuations.
- Agreements where the Consumer explicitly requested the Seller to visit their location for urgent repairs or maintenance.
- Agreements for sealed audio, video recordings, or software, if the seal was broken after delivery.
- Agreements for newspapers, magazines, or periodicals, except for subscriptions.
- Agreements concluded at a public auction.
- Agreements for digital content not supplied on a physical medium, where the Consumer expressly consented to the immediate provision and was informed that they would lose the right to withdraw.
Other exceptions are listed in Article 38(2) of the Consumer Rights Act.
Return Process
In case of withdrawal from a distance contract, the contract is considered not concluded, and both parties must return what they received in an unchanged state, unless changes were necessary to determine the nature, features, and functionality of the Product.
The Client must return the Product promptly, but no later than 14 days from the withdrawal date, to the Seller’s address.
The Seller refunds all payments, including delivery costs, to the Consumer within 14 days from the receipt of the withdrawal statement.
Refunds are made using the same payment method used by the Consumer unless an alternative is agreed upon. The Seller may withhold the refund until the Product is returned or proof of return is provided.
If the Consumer chose a more expensive delivery method than the standard one offered by the Seller, the Seller is not obligated to refund the additional costs.
The Consumer bears only the direct cost of returning the Product, unless the Seller agrees to cover the return costs.
IX. Complaints Regarding Products
The Seller is obliged to deliver Products in compliance with the Agreement.
For Consumers, the Seller is liable for non-compliance under the Consumer Rights Act.
Complaints should be submitted to:
- Return Processing Warehouse – ul. Wojska Polskiego 21C, 78-122 Charzyno, Poland
- Email: biuro@nature.pro
- Phone: +48 530331311
To process a complaint, the Client should return the defective Product along with a proof of purchase (if possible).
The Seller commits to resolving all complaints within 14 days from receipt.
If the complaint is incomplete, the Seller will request additional information within 7 days.
X. Complaints Regarding Electronic Services
Clients may submit complaints regarding the Online Store and its Services via:
- Return Processing Warehouse – ul. Wojska Polskiego 21C, 78-122 Charzyno, Poland
- Email: biuro@nature.pro
- Phone: +48 530331311
The complaint should include:
- Client’s name and contact details
- Description of the issue
The Seller will process complaints within 14 days. If additional information is required, the Client will be asked to provide it within 7 days.
XI. Warranties
Products may come with a manufacturer’s or Seller’s warranty.
Information regarding warranty coverage and duration is provided in the Product description on the Online Store’s website.
XII. Alternative Dispute Resolution
Consumers can resolve disputes outside of court by:
- Requesting mediation from the local Trade Inspection authority.
- Seeking assistance from consumer protection organizations, such as:
- Consumer Federation (free hotline: 800 007 707).
- Polish Consumers’ Association (email: porady@dlakonsumentow.pl).
- Filing a complaint via the EU’s ODR platform: https://ec.europa.eu/consumers/odr/
XIII. Personal Data Protection
The Seller collects and processes Clients' personal data in compliance with applicable laws and the Privacy Policy available on the Online Store’s website.
XIV. Final Provisions
All rights to the Online Store, including intellectual property rights, trademarks, and logos, belong to the Seller.
Any disputes involving Consumers will be settled by competent courts in accordance with the Civil Procedure Code.
Any disputes involving Entrepreneurs will be settled by the court of the Seller’s registered office.